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Frequently Asked Questions

Frequently Asked Questions

   I'm having trouble uploading my photo, help!
   I forgot my screen name/password.
   "Email already in use" error when trying to join.
   How can I change my email address?
   How can I change my screen name?
   How can I change my password?
   Are inactive users removed from the site?
   How can I block a member from contacting me?
   How can I hide my profile?
   How can I cancel my Gold Membership subscription?
   How can I delete my account?
   What are the benefits of Gold Membership?
   How much does Gold Membership cost?
   It says "Join Free," why is there a cost to upgrade?
   What does "Hot List" mean?
   What is profile status "Unconfirmed", "Approval," etc?
   The age on my profile is wrong! How can I fix it?
   My astrological sign is incorrect. How can I fix it?
   I can't find my own profile in a search. Why?
   Other people can't see my profile. Why?
   What are "Private" photos vs. "Public" photos?
   How can I report a member to you?
I'm having trouble uploading my photo, help! top 
If you're having trouble uploading your photo, first try following these steps:
  • Go to the Member Area
  • Click the My Photos link on the left
  • On the first available photo slot, click the Browse button
  • That will display a window which you can use to find a photo on your computer
  • Select the photo you want on your computer, then click the Open or OK button
  • Now click the Upload button, located right next to the Browse button
  • At this point your photo is being uploaded, which may take several minutes
  • Please wait until you see your picture appear on the screen
  • When you see your picture on the screen, your photo has been uploaded successfully
If you're still having trouble...
  • Photos must be in JPG, GIF, or PNG format
  • You may experience trouble uploading photos larger than 3 or 4 megabytes in size
  • If you have a slower Internet connection (dial-up), it may take several minutes to upload your photo
If you still cannot upload your photo, please feel free to contact us and we'll arrange for you to email us your photo(s) and we'll be happy to upload them for you.

Don't have your photo(s) scanned? No problem, just mail them to:

dharmaMatch
2912 Diamond Street #135
San Francisco, CA 94131

We'll be happy to scan and upload them for you.
I forgot my screen name/password. top 
If you've forgotten your screen name or password, or the site tells you your screen name or password is incorrect when you try to login, you can easily look up your screen name and password immediately by visiting the Forgot Password page. Simply enter your email address (the one you used to register your dharmaMatch account), and your account information will be emailed to you immediately.
"Email already in use" error when trying to join. top 

If you attempted to join and got a "Email already in use" error, it means that you likely started a profile for yourself at some point in the past, and that account still exists in the system. Since you already have an account in the system, it's not necessary to create a new one.

Simply log into the Member Area with your existing screen name and password, and once logged in, click the "My Profile" link on the left side of the screen to update/revise your profile. If you've forgotten the screen name and/or password from the account you created previously, just visit the Forgot Password page, and you can retrieve your screen name and password immediately.
How can I change my email address? top 

To change your email address, simply visit the Member Area, then click the Account Settings link on the left-hand side of the page. On the Account Settings page you'll be able to change your email address.

You will need to validate the new email address by clicking on the link we send you before it is activated for your account.

How can I change my screen name? top 
Contact Support if you would like to change your screen name.
How can I change my password? top 
To change your password, simply visit the Member Area, then click the Account Settings link on the left-hand side of the page. On the Account Settings page you'll be able to change your password.
Are inactive users removed from the site? top 
Yes. User accounts are automatically suspended if they have been inactive for 12 months and will no longer appear in search results.
How can I block a member from contacting me? top 
To block a particular member from contacting you, simply visit that member's profile, then click the Block Him or Block Her link at the top of the profile.
How can I hide my profile? top 

To hide your profile, simply visit the Member Area, then click the Account Settings link on the left-hand side of the page. Scroll down to find the Profile Visibility heading, and click the link provided.

You'll be taken to a page where you can "suspend" your profile. You can also come back to the same page to activate your profile again at any time you like. "Suspending" your profile means it will not appear in search results, it cannot be viewed, and members cannot contact you.

How can I cancel my Gold Membership subscription? top 
To cancel your Gold Membership subscription, simply visit the Member Area, then click the Account Settings link on the left-hand side of the page. Scroll down to find the Gold Membership Options heading, and click the link provided. You'll be taken to a page where you can cancel your Gold Membership subscription.
How can I delete my account? top 
To delete your dharmaMatch account, simply visit the Member Area, then click the Account Settings link on the left-hand side of the page. Scroll down to find the Account Termination heading, and click the link provided. You'll be taken to a page where you can request account data deletion.
What are the benefits of Gold Membership? top 

Essentially Gold Membership allows you to initiate contact with anyone on dharmaMatch.

Standard Membership on dharmaMatch is free, and allows you to post your profile, upload photos, use our advanced search tools, send smiles, and receive & reply to messages. Whereas Standard Membership only allows you to receive and reply to messages, Gold Membership allows you to initiate messages to as many people as you like. Please visit the Gold Membership page for more information.

How much does Gold Membership cost? top 
A one-month Gold Membership subscription is $19.99 per month, whereas a three-month subscription works out to $16.99 per month, and a six-month subscription works out to $12.99 per month. Further details regarding Gold Membership can be found on the Gold Membership page (login required).
It says "Join Free," why is there a cost to upgrade? top 
Standard membership on dharmaMatch is, has always been, and will always be, completely free. dharmaMatch works the same way as every major dating service - with the exception that we offer more for free than most major dating sites.

In short everything on dharmaMatch is free, except initiating messages. You can create your profile, upload photos, have your profile up on the site, send smiles to other members, receive and read messages from other members, and also reply to messages - all completely free. If you search the database and find a member you would like to message, you will need to upgrade to Gold Membership to send a message to that person. But, of course, no one is required to upgrade to Gold Membership. It is simply an optional upgrade.

On other dating sites they require you to upgrade to Gold Membership simply to read a message sent to you by another member, or to reply to one - which we find ridiculous. That's why dharmaMatch gives its members the ability to read & reply to messages for free. The only thing we charge for is initiating messages.
What does "Hot List" mean? top 
"Hot List" essentially means "Favorites." If you add someone to your "Hot List," you're adding them to a list which you can easily access anytime from the Member Area, so that you can always view their profile again later, or can easily access their profile to message them anytime. If someone has added you to their "Hot List," it generally means they're interested in you.
What is profile status "Unconfirmed", "Approval," etc? top 

When your profile status is "Unconfirmed," it means that you've created a profile, but haven't yet confirmed your email address.

When your profile is in "Approval" status, it means that you've confirmed your email address, and now your profile is awaiting approval by the dharmaMatch staff, either because you've just completed your profile or you've recently made some changes to it.

When your profile status is "Active," it means that your profile has been approved by the dharmaMatch staff, and is now active and viewable by other members.

When your profile status is "Suspended," it means that your profile is currently inactive/hidden. It will not appear in search results and cannot be viewed by other members.

The age on my profile is wrong! How can I fix it? top 
The age on your profile is automatically calculated from the date of birth you entered for yourself when you created your profile. If your age is wrong, it means the date of birth you entered is incorrect. You can correct your date of birth from the Account Settings page in the Member Area, then your age will appear correctly.
My astrological sign is incorrect. How can I fix it? top 
The astrological sign appearing on your profile is automatically determined from the date of birth you entered for yourself when you created your profile. If the astrological sign on your profile is wrong, it means the date of birth you entered is incorrect. You can correct your date of birth from the Account Settings page in the Member Area, then your sign will display correctly.
I can't find my own profile in a search. Why? top 
If you do a search for your own profile and can't find yourself, it can be for a number of reasons:

1) Remember to search as a potential match would--if you're a woman seeking a man, you'll need to set the search parameters to "Man seeking Woman", the way a potential match would. And remember to search within your zip code/location, and within your age range.

2) Go to the Account Settings page, and ensure that your gender and the gender of the person you're seeking are both set correctly. A fair percentage of people accidentally set their own gender (or the gender they're seeking) incorrectly, and this will cause your profile to not appear in searches correctly.

3) Go to the Member Area to see if your profile is not yet confirmed. Your profile will only appear in searches if it's in "Active" or "Approval" status.

If you've just recently created your profile and haven't yet confirmed your email address, your profile will be in "Unconfirmed" status, and therefore will not appear in searches. Go to the Email Confirmation page to confirm your email address, and when you've successfully done so, your profile will be activated and you'll appear in search results.

Other people can't see my profile. Why? top 
If other people see a message which reads "Sorry, this profile is currently unavailable" when they try to view your profile, it means that your profile is not in "Active" or "Approval" status. This can be because you have suspended your profile - but most of the time it means that you have not yet confirmed your email address, and so your profile is still in "Unconfirmed" status and cannot be viewed. Confirm your email address by visiting the Email Confirmation page, and then your profile will be activated and will be able to be viewed by others.
What are "Private" photos vs. "Public" photos? top 

When you upload a photo to your profile, you have the option to set that photo as "public" or "private". Setting a photo as "public" (the default setting) means that everyone who views your profile can see it.

Setting a photo as "private" means that it is only visible to people you choose. When you set a photo as "private", you must first set your "private photo password". Then when someone views your profile, it will read "Private Photo(s) Available", and will prompt the person to enter your private photo password in order to see your pictures. If the person doesn't know your private photo password, there's a button for them to click to request it from you. You are then notified of this, and are given an option to grant that person's request for your private photo password, if you wish to do so.

How can I report a member to you? top 
We have several places where you can report a user or their content. You can read about them on this report-a-user site announcement page.
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