Frequently Asked Questions
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I'm having trouble uploading my photo, help!
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If you're having trouble
uploading your photo, first try
following these steps:
- Go to the Member
Area
- Click the My
Photos link on
the left
- On the first available
photo slot, click the
Browse button
- That will display a
window which you can use
to find a photo on your
computer
- Select the photo you
want on your computer,
then click the
Open or OK
button
- Now click the
Upload button,
located right next to
the Browse button
- At this point your photo
is being uploaded, which
may take several minutes
- Please wait until you
see your picture
appear on the
screen
- When you see your
picture on the screen,
your photo has been
uploaded successfully
If you're still having
trouble...
- Photos must be in JPG,
GIF, or PNG format
- You may experience
trouble uploading photos
larger than 3 or 4
megabytes in size
- If you have a slower
Internet connection
(dial-up), it may take
several minutes to
upload your photo
If you still cannot upload your
photo, please feel free to contact
us and we'll arrange for
you to email us your photo(s)
and we'll be happy to upload
them for you.
Don't have your photo(s)
scanned? No problem, just mail
them to:
dharmaMatch
2912 Diamond Street #135
San Francisco, CA 94131
We'll be happy to scan and
upload them for you.
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I forgot my screen name/password.
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If you've forgotten your screen
name or password, or the site
tells you
your screen name or password is
incorrect when you try to login,
you can
easily look up your screen name
and password immediately by
visiting
the Forgot
Password
page. Simply enter your email
address (the one you used to
register
your dharmaMatch account), and
your account information will be
emailed
to you immediately. |
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"Email already in use" error when trying to join.
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If you attempted to join and got
a "Email already in use" error, it means
that you likely started a
profile for yourself at some point in the
past, and that account still
exists in the system. Since you already have
an account in the system, it's
not necessary to create a new one.
Simply log into the Member Area
with your existing screen name and password, and
once logged in, click the "My
Profile" link on the left side of the screen to
update/revise
your profile. If you've forgotten the screen
name and/or password from the
account you created previously, just visit the
Forgot
Password page, and you
can retrieve your screen name and password
immediately.
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How can I change my email address?
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To change your email address, simply visit
the
Member
Area,
then click the Account Settings link
on
the left-hand side of the page. On the
Account Settings
page you'll be able to change your email
address.
You will need to validate the new email
address by clicking
on the link we send you before it is
activated for your account.
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How can I change my screen name?
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Contact
Support if you would like to change your
screen name.
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How can I change my password?
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To change your password, simply visit the
Member
Area,
then click the Account Settings link on
the left-hand
side of the page. On the Account Settings page
you'll be able
to change your password.
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Are inactive users removed from the site?
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Yes. User accounts are automatically suspended
if they have been inactive for 12 months and
will no longer appear in search results.
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How can I block a member from contacting me?
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To block a particular member
from contacting you, simply
visit that member's profile,
then click the Block Him
or Block Her link at the
top of the profile. |
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How can I unblock someone I previously blocked?
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From your Member Home screen, click "Members Who
I've Blocked" on the right. This will take you
to the "Block List" screen.
On this screen, check the checkbox next to name
of the person you would like to unblock and
click the "Unblock" button.
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How can I hide my profile?
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To hide your profile, simply visit the
Member
Area, then click the
Account Settings link on the
left-hand side of the page.
Scroll down to find the Profile
Visibility heading, and click
the link provided.
You'll be taken to a page where you can
"suspend" your profile.
You can also come back to the same page to
activate your profile
again at any time you like. "Suspending"
your profile means it will not
appear in search results, it cannot be
viewed, and members cannot
contact you.
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How can I cancel my Gold Membership subscription?
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To cancel your Gold Membership
subscription, simply visit the
Member
Area, then click the
Account Settings link on
the left-hand side of the page.
Scroll down to find the Gold
Membership Options
heading, and click the link
provided. You'll be taken to a
page where
you can cancel your Gold
Membership subscription.
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How can I request a refund?
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Please send a message to Customer Support via
our
Contact
Us form or email
billing@dharmamatch.com
to request a refund.
Following our posted refund policy,
we can only issue full or partial refunds within 30 days of your last charge.
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How can I delete my account?
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To delete your dharmaMatch
account, simply visit the Member
Area, then click the
Account Settings link on
the left-hand side of the page.
Scroll down to find the
Account Termination
heading, and click the link
provided. You'll be taken to a
page where you can request
account data deletion.
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What are the benefits of Gold Membership?
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Essentially Gold Membership
allows you to initiate contact
with anyone on dharmaMatch.
Standard Membership on
dharmaMatch is free,
and allows you to post your
profile, upload photos, use our
advanced
search tools, send smiles, and
receive & reply to messages.
Whereas
Standard Membership only allows
you to receive and reply to
messages,
Gold Membership allows you to
initiate messages to as many
people as you like. Please visit
the Gold
Membership page for more
information.
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How much does Gold Membership cost?
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A one-month Gold Membership
subscription is $19.99 per
month, whereas a
three-month subscription works
out to $16.99 per month, and a
six-month
subscription works out to $12.99
per month. Further details
regarding
Gold Membership can be found on
the Gold
Membership page (login
required). |
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It says "Join Free," why is there a cost to upgrade?
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Standard membership on
dharmaMatch is, has always been,
and will always
be, completely free. dharmaMatch
works the same way as every
major
dating service - with the
exception that we offer more for
free
than most major dating sites.
In short everything on
dharmaMatch is free, except
initiating messages.
You can create your profile,
upload photos, have your
profile up on the site, send
smiles to other members, receive
and read
messages from other members, and
also reply to messages - all
completely free. If you search
the database and find a
member you would like to
message, you will need to
upgrade to Gold Membership to
send a message
to that person. But, of course,
no one is required to upgrade to
Gold
Membership. It is simply an
optional upgrade.
On other dating sites they
require you to upgrade to Gold
Membership simply to read a
message sent to you by another
member, or to
reply to one - which we find
ridiculous. That's why
dharmaMatch gives
its members the ability to read
& reply to messages for
free. The only
thing we charge for is
initiating messages.
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What does "Favorites" mean?
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If you add someone
to your
"Favorites," you're adding them
to a list which you can easily
access
anytime from the Member Area, so
that you can always view their
profile
again later, or can easily
access their profile to message
them anytime.
If someone has added you to
their "Favorites," it generally
means
they're interested in you.
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What is profile status "Unconfirmed", "Approval," etc?
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When your profile status is
"Unconfirmed," it means that
you've created a
profile, but haven't yet
confirmed your email address.
When your
profile is in "Approval" status,
it means that you've confirmed
your
email address, and now your
profile is awaiting approval by
the
dharmaMatch staff, either
because you've just completed
your profile or
you've recently made some
changes to it.
When your profile
status is
"Active," it means that your
profile has been approved by the
dharmaMatch staff, and is now
active and viewable by other
members.
When
your profile status is
"Suspended," it means that your
profile is
currently inactive/hidden. It
will not appear in search
results and
cannot be viewed by other
members.
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The age on my profile is wrong! How can I fix it?
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The age on your profile is
automatically calculated from
the date of
birth you entered for yourself
when you created your profile.
If your
age is wrong, it means the date
of birth you entered is
incorrect. You
can correct your date of birth
from the Account
Settings page in the
Member Area, then your age will
appear correctly. |
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My astrological sign is incorrect. How can I fix it?
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The astrological sign appearing
on your profile is automatically
determined from the date of
birth you entered for yourself
when you
created your profile. If the
astrological sign on your
profile is
wrong, it means the date of
birth you entered is incorrect.
You can
correct your date of birth from
the Account
Settings page in the
Member Area, then your sign will
display correctly. |
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I can't find my own profile in a search. Why?
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If you do a search for your own
profile and can't find yourself,
it can be for a number of
reasons:
1) Remember to search as a
potential match would--if you're
a woman
seeking a man, you'll need to
set the search parameters to
"Man seeking
Woman", the way a potential
match would. And remember to
search within
your zip code/location, and
within your age range.
2) Go to the Account
Settings
page, and ensure that your
gender and the gender of the
person you're
seeking are both set correctly.
A fair percentage of people
accidentally set their own
gender (or the gender they're
seeking)
incorrectly, and this will cause
your profile to not appear in
searches
correctly.
3) Go to the Member
Area
to see if your profile is not yet confirmed.
Your profile
will only
appear in searches if it's in
"Active" or "Approval" status.
If you've just
recently
created your profile and haven't
yet confirmed your email
address, your
profile will be in "Unconfirmed"
status, and therefore will not
appear
in searches. Go to the Email
Confirmation
page to confirm your email
address, and when you've
successfully done
so, your profile will be
activated and you'll appear in
search results.
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Other people can't see my profile. Why?
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If other people see a message
which reads "Sorry, this profile
is
currently unavailable" when they
try to view your profile, it
means that
your profile is not in "Active" or "Approval"
status. This can be because
you have suspended your profile -
but most of the time it means that you
have not yet confirmed your email address, and
so your profile is
still in "Unconfirmed" status and cannot
be viewed. Confirm your email
address
by visiting the Email
Confirmation page, and
then your profile will be
activated and will be able to be viewed by
others. |
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What are "Private" photos vs. "Public" photos?
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When you upload a photo to your
profile, you have the option to
set that
photo as "public" or "private".
Setting a photo as "public" (the
default setting) means that
everyone who views your profile
can see it.
Setting a photo as "private"
means that it is only visible to
people
you choose. When you set a photo
as "private", you must first set
your
"private photo password". Then
when someone views your profile,
it will
read "Private Photo(s)
Available", and will prompt the
person to enter
your private photo password in
order to see your pictures. If
the
person doesn't know your private
photo password, there's a button
for
them to click to request it from
you. You are then notified of
this,
and are given an option to grant
that person's request for your
private
photo password, if you wish to
do so.
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How can I report a member to you?
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We have several places where you
can report a user or their
content. You can read about them
on this
report-a-user
site announcement page.
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What platforms do you support?
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Browsers
We breakdown browser support for our web app into the following categories:
Officially Supported
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Google Chrome (desktop, Android, iOS): current version + last 2 major versions
- Apple Safari (Mac OS, iOS): current version + last 2 major versions
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Mozilla Firefox (desktop, Android, iOS): current version + last 2 major versions
Not Officially Supported (But Will Likely Work)
- Microsoft Edge (desktop, Android, iOS): current version + last 2 major versions
- Opera (desktop, Android, iOS): current version + last 2 major versions
- Brave (desktop, Android, iOS): current version + last 2 major versions
Officially Not Supported
If you are using a browser from our "Officially Not Supported" list, we will be unable to assist you if things aren't working. We encourage you to use a browser from our officially supported
list instead.
We update this list based on actual browser usage we see on our site. As browsers become more/less popular, we will adjust this list accordingly.
Operating Systems
We support the use of the web browsers stated above on desktop operating systems (e.g. Mac, Windows, Linux) as well as on mobile operating systems iOS and Android.
If the version shows as supported/maintained on Wikipedia as listed here for
iOS and here for
Android, we support it. In general, this means we only support the
current version (both Apple and Google release new major versions of these operating systems yearly) + the last 2 major versions.
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